Website Change Request
Before our call, please provide us with as much information as possible. On the call we will review your request together.
How do I get Microsoft Office and Google Workspace Support?
Sherweb Support: 1 (888) 567-6610Â If you are having issues with Microsoft or Google products or services except for domain names please call Sherweb support.
How do I update my billing information?
1. Visit the Shepherds Loft "My Account" page: https://shepherdsloft.com/my-account/
2. Login
3. On the left click "Payment Methods"
4. On the right Click "Add Payment Method"
How to Switch Shepherds Loft Plans?
1. Login by clicking My Account
2. Click on Subscriptions
3. Click the button "Switch Subscriptions"
4. Add a quantity of "1" in the gray box next to the service you want to switch to.
5. Click "Proceed to Checkout"
2. Click on Subscriptions
3. Click the button "Switch Subscriptions"
4. Add a quantity of "1" in the gray box next to the service you want to switch to.
5. Click "Proceed to Checkout"
How do I cancel my Shepherds Loft Account?
We understand if you would like to move your website.
To formalize your website move please fill out the following form to cancel your payments:
https://shepherdsloft.com/service-cancellation-request/
NOTE: The form contains instructions for your website that you will need to follow.
Can I get a get refund?
Unused billable hours for web design and maintenance are refundable. Purchased hours may accumulate over time and do not expire.
Shepherds Loft may use maintenance hours to improve the quality, speed, SEO, and accessibility of a website.
Used web design hours, maintenance hours, and managed hosting are not refundable.