Copywriter (Part-time to start)
We are looking for a leader, someone who can take our customers from average to excellent. This person should be great at communication, working with others, and helping customers.
Objectives of this Role
Thrive in a thoughtful, collaborative environment with a moderate-volume workload often requiring self-set deadlines.
Continually raise the bar on creativity, writing fresh copy that connects with the desired audience and drives action
Comfortably vary voice, style, and other characteristics demanded by the industry, company, or target audience at hand
Maintain up-to-date knowledge of communication and client-related industry trends
Stay updated on appropriate style guidelines and brand voice for consistency in messaging
Daily and Monthly Responsibilities
Research and understand the client’s needs and target audiences, through online searches, reviews of existing research, interviews with subject matter experts, and in-person meetings
Write original copy and edit content for a range of home and home-related marketing websites, emails, and video
Collaborate with a team of creative staff from concept development to delivery of the final product
Present copy concepts and final deliverables to the internal team, and to client representative as needed, and participate in client pitches on occasion
Revise copy based on internal and client feedback/direction
Skills and Qualifications
Bachelor’s degree in journalism, English, communications, or related discipline
Minimum 1 years professional copywriting experience with a solid portfolio of work
Exceptional writing and research skill
Ability to work independently and with a team to meet deadlines
Excellent organizational skill and multitasking ability
Proficiency in Google Docs /shared drive, Trello, and Slack
Social media or content marketing experience a plus
Proofreading experience and familiarity with standard style guides a plus
Experience working with content management systems, WordPress, etc.
A keen eye for detail and appreciation of great design
Hours of Operation
Check the support queue at least once in the morning between 9 and 11 am Eastern time then at least once in the afternoon between 1 and 3 pm. You will be paid for your time to complete any tickets that are assigned to you. Your time and the time purchased by the customer must match. If the customer has agreed to pay us by using the support form, then we will ask the customer to pay the exact hours it took you to complete the work.
We encourage you to make suggestions to the customers on how they can improve their website or business in an encouraging and positive manner but not using scare tactics. This will increase the number of maintenance requests, giving you more hours to work. Also, if you are able to do this on a consistent basis, more than 60 days, we will be glad to increase your hourly rate.
Use our canned responses, solutions, and a simple google search to answer questions and “How to’s” from the customer’s to minimize cost. Also, overcharging customers or taking too long to complete tasks in a timely manner is grounds for dismissal. If there is a complaint, a dispute about hours with a customer or quality of work you are asked re-assign the ticket immediately to the administrator. We want to work together on problems and crafting responses.
Payments and Bonuses
You will get paid by your total hours per day in 1/4 hour increments.
As our business grows, I would like to offer you an opportunity to make more money as well. You will get a $20 bonus for every customer that you respond to, who leaves a social review (that has not already) on Facebook or Google+. We have canned responses that you may use to make your work faster and consistent. You will get a $5 bonus for every ticket completed on a weekend or national U.S. holiday.
We use a customer portal to track communications and assign work. You will be expected to login and check it regularly.
How often do I get paid?
Do I get paid extra for weekends and Holidays?
What if there are no support tickets to work?
What is considered a weekend?
What if Saturday is a Holiday?