Career Opportunities

Copywriter (Part-time to start)

Overview

We are looking for a leader, someone who can take our customers from average to excellent. This person should be great at communication, working with others, and helping customers.

At Shepherds Loft, we believe remarkable talent, enthusiasm, and creative thinking add up to great work. We’re looking for a creative thinker with excellent writing and research skills to help us elevate that work as our part-time, contract copywriter.
As a member of the creative team, our copywriter will write and edit copy for websites in a variety of different fields but mostly centered around home and outdoor businesses, working closely with the accounts and design teams to brainstorm ideas, create concepts, and develop messaging.
Thorough research and interviews will be required to understand each client’s industry, products/services, branding, and marketing goals. The most successful copywriter will be a quick learner with a versatile writing style.

Objectives of this Role

  • Thrive in a thoughtful, collaborative environment with a moderate-volume workload often requiring self-set deadlines. 
  • Continually raise the bar on creativity, writing fresh copy that connects with the desired audience and drives action
  • Comfortably vary voice, style, and other characteristics demanded by the industry, company, or target audience at hand
  • Maintain up-to-date knowledge of communication and client-related industry trends
  • Stay updated on appropriate style guidelines and brand voice for consistency in messaging

Daily and Monthly Responsibilities

  • Research and understand the client’s needs and target audiences, through online searches, reviews of existing research, interviews with subject matter experts, and in-person meetings
  • Write original copy and edit content for a range of home and home-related marketing websites, emails, and video
  • Collaborate with a team of creative staff from concept development to delivery of the final product
  • Present copy concepts and final deliverables to the internal team, and to client representative as needed, and participate in client pitches on occasion
  • Revise copy based on internal and client feedback/direction

Skills and Qualifications

  • Bachelor’s degree in journalism, English, communications, or related discipline
  • Minimum 1 years professional copywriting experience with a solid portfolio of work
  • Exceptional writing and research skill
  • Ability to work independently and with a team to meet deadlines
  • Excellent organizational skill and multitasking ability
  • Proficiency in Google Docs /shared drive, Trello, and Slack

Preferred Qualifications

  • Social media or content marketing experience a plus
  • Proofreading experience and familiarity with standard style guides a plus
  • Experience working with content management systems, WordPress, etc.
  • A keen eye for detail and appreciation of great design

Hours of Operation

Check the support queue at least once in the morning between 9 and 11 am Eastern time then at least once in the afternoon between 1 and 3 pm. You will be paid for your time to complete any tickets that are assigned to you. Your time and the time purchased by the customer must match. If the customer has agreed to pay us by using the support form, then we will ask the customer to pay the exact hours it took you to complete the work.

Helpfulness

We encourage you to make suggestions to the customers on how they can improve their website or business in an encouraging and positive manner but not using scare tactics. This will increase the number of maintenance requests, giving you more hours to work. Also, if you are able to do this on a consistent basis, more than 60 days, we will be glad to increase your hourly rate.

Ethics
Use our canned responses, solutions, and a simple google search to answer questions and “How to’s” from the customer’s to minimize cost. Also, overcharging customers or taking too long to complete tasks in a timely manner is grounds for dismissal. If there is a complaint, a dispute about hours with a customer or quality of work you are asked re-assign the ticket immediately to the administrator. We want to work together on problems and crafting responses.

Payments and Bonuses

You will get paid by your total hours per day in 1/4 hour increments.
As our business grows, I would like to offer you an opportunity to make more money as well. You will get a $20 bonus for every customer that you respond to, who leaves a social review (that has not already) on Facebook or Google+. We have canned responses that you may use to make your work faster and consistent. You will get a $5 bonus for every ticket completed on a weekend or national U.S. holiday.

Customer Portal
We use a customer portal to track communications and assign work. You will be expected to login and check it regularly.

 

FAQs

How often do I get paid?
You paid every Monday. You must submit your invoice via paypal by 8am Eastern time Monday morning.
Do I get paid extra for weekends and Holidays?
Yes, you get paid a bonus for working support on weekends and Holidays.
What if there are no support tickets to work?
You get paid the minimum number of hours each day and a bonus on top of that for each Holiday and weekend that you work support.
What is considered a weekend?
Saturday is the only weekend day that we are open. We are closed on Sunday.
What if Saturday is a Holiday?
You will get paid the higher minimum number of hours plus the bonus. However, if the Holiday is Christmas then we are closed.

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